What is NetSupport DNA?
This easy-to-use solution provides schools and Trusts with the tools to manage technology across all platforms in the classroom and across the school, while safeguarding students and assisting with GDPR compliancy. Network Managers, Safeguarding Leads and Teachers all benefit from dedicated toolkits allowing them to achieve best practice. Try free for 30 days via our website.
IT Managers - Easy to install and use, NetSupport DNA offers a wealth of network and IT management tools for network managers to track, monitor and manage IT assets and endpoints across a school or entire Trust – all from one central point. Armed with a complete overview of school IT activity, technicians can work smarter, whilst maintaining a secure and reliable network. From staying ahead of any potential IT issues before they escalate, to automating tasks, NetSupport DNA not only helps save time but also boosts security and productivity. It also gathers a wealth of device and usage data to inform decision making and allow accurate planning of future IT spending and refresh plans.
Safeguarding Leads - Designed to be operated independently of the IT team, NetSupport DNA’s safeguarding toolkit provides both proactive and reactive tools such as keyword monitoring, internet metering, ‘Report a Concern’, risk index, and more - to identify vulnerable students; prevent students being exposed to inappropriate online content and track safeguarding topics.
Teachers - Meanwhile, teachers can access dedicated assessment, monitoring, collaboration and control features via its classroom management tools (Optional NetSupport School), to help maintain students’ focus and improve the efficiency of technology-led teaching and learning.
Educational Impact
 Company | Business Name: NetSupport HQ Location: United Kingdom Founded: 2010 |
| Age Range | 5-7, 8-10, 11-13, 14-16, 17-18, 19+ |
 Features | It Asset ManagementSafeguardingItamSoftware InventoryHardware InventorySoftware DistributionSchool Asset ManagementEndpoint SecurityProactive AlertingRemote Control Student Print MonitoringWeb MeteringMonitor Energy UsageSchool Licence ManagementMemory Stick ControlApplication ControlNetwork Inventory SoftwareNetwork AuditRe-deploy PcsAcceptable Use PoliciesPower ManagementMulti-site ManagementKeyword MonitoringStudent ‘report A Concern’Track ‘at Risk’ Student Activity |
 Languages | English, French, German, Italian, Spanish |
 Accessibility | Moderate features |
 Policies |  Terms of ServicePrivacy PolicyGDPR |
 Requirements | Internet - Low BandwidthInternet - High BandwidthDesktop - MacDesktop - WindowsDesktop - ChromebookMobile - iPhoneMobile - iPadMobile - WindowsMobile - Android NetSupport DNA is easy to install and includes a deployment tool to help aid setup. |
 Set Up | 30 minutes |
 Training | In PersonLive OnlineWebinarsDocumentationVideos User guides, videos, online and in-person support and training. |
 Support | EmailFAQs/ForumKnowledge BasePhone Support24/7 Live Rep |
 Tags | netsupportnetsupport dnaIt managmentonline safetynetwork management |
NetSupport DNA PricingPricing Plans Free TrialPaid SubscriptionOne-Off Fee NetSupport DNA pricing starts from £5 / per-user NetSupport understands that every organisation has its own unique set of needs and therefore requires a tailored quote reflecting the exact requirements specified.  Optimised for a quick response | |
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NetSupport DNA Reviews
from 11 Verified Reviews
User rating
Country
Aug 2023
This software was easy to setup and use as well as remains a useful tool which automatic processes ensure the safety of students when browsing.
Jake found NetSupport DNA:
- Does not save school money“We use DNA for its keyword and safety function”
- Significantly provides school data“We are able to make sure that students remain safe with their keywords being monitored.”
- Moderately improves school processes“When a student is flagged with a dangerous keyword it is immediately brought to the attention of the Safeguarding staff.”
Aug 2023
NetSupport DNA is brilliant for us. Easy to deploy and easy to use it allows us to track user activity across machines, remotely support staff and students and allows us to block access to applications and USB devices
Simon found NetSupport DNA:
- Slightly saves school money“Saves us time by being able to support remotely”
- Moderately provides school data“We use it to track keyword activity on student machines and alerts the DSL when certain keywords are used”
- Slightly improves school processes“Remote support allows us to fix things much quicker”
Dan Drysdale
Senior IT Technician
Used NetSupport DNA daily for 3-4 years
Aug 2023
NetSupport is an excellent suite of tools, that saves you time and effort in effectively managing devices on your network.
Dan Drysdale found NetSupport DNA:
- Significantly saves school money“Net Support is an all in one solution that eliminates the need for multiple solutions in the classroom.”
- Significantly provides school data“NetSupport provides data on internet usage, power usage and more in accessible and easy to digest ways.”
- Significantly improves school processes“Using the profiles feature of NetSupport we have automated our end of day shutdown, which saves us power and time.”
Dan Firth
Assistant Network Manager
Used NetSupport DNA weekly for 3-4 years
Aug 2023
DNA is a very useful tool for anybody working in IT as it has robust features which aid in the running of the school and gives us key information about the IT equipment we deploy.
Dan Firth found NetSupport DNA:
- Slightly saves school money“NetSupport DNA has a built in energy consumption utility which can help identify how much electricity IT equipment is using in production.”
- Moderately provides school data“DNA has helped us monitor student activity within the classroom by utilising keyword triggers which we can then relay this information back to school to help with safeguarding issues.”
- Moderately improves school processes“DNA has allowed us to remotely assist staff who might be geographically spread out across our campus, thus reducing resolution time.”
Nov 2022
It takes a little time to get to learn how it works but after that it is very reliable and has now become a crucial part of our day-to-day running.
Shaun found NetSupport DNA:
- Moderately saves school money“The ability to set the PCs to power off at the end of the day.”
- Significantly provides school data“The eSafety triggers allows us to monitor student usage & direct the correct help to students when needed.”
- Slightly improves school processes
Jonathan Emery
Assistant IT Director
Used NetSupport DNA daily for 5 years+
Aug 2021
Great product, every school should use it!
Jonathan Emery found NetSupport DNA:
- Significantly saves school money“DNA saves us money on power and technician time”
- Significantly provides school data“Provides us with use of ICT suites and the software used within.”
- Significantly improves school processes“Means technicians can manage everything remotely”
Jul 2021
NetSupport DNA should be an essential, required tool in every school ICT Team - It really is an asset which as a bonus is backed up by an effective support team to help you get the most out of it.
Martin Byford-Rew found NetSupport DNA:
- Significantly saves school money
- Significantly provides school data
- Significantly improves school processes
May 2021
An absolutely fantastic bit of software backed by a fantastic support team
John Paul Szkudlapski found NetSupport DNA:
- Moderately saves school money“IT Staff time”
- Slightly provides school data“Able to report on assets”
- Slightly improves school processes“Able to sanity check our own asset database against it”
Apr 2021
A great piece of software which has multiple uses in schools
Adam Howlett found NetSupport DNA:
- Significantly saves school money“The software has many functions in one which therefore eliminates the need to purchase multiple products”
- Slightly provides school data
- Significantly improves school processes“As a network manager, it makes keeping track of devices very easy”
Apr 2021
It is vital that schools use safeguarding tools these days and we are very happy with NetSupport DNA, as it is powerful, yet easy to use and flexible.
Al Metcalfe found NetSupport DNA:
- Significantly saves school money“We find it good value compared to the cost of some of the alternative options we have considered.”
- Slightly provides school data“We don't use this product for school data.”
- Moderately improves school processes“On rare occasions when an incident occurs which requires investigation, it is extremely useful that relevant safeguarding staff can view the relevant detail without having to ask technical staff; it also enables staff to be proactive.”
Mar 2021
It is a fantastic product for both IT staff and Safeguarding staff in schools. It covers everything you need to improve efficiency.
Karl Denton found NetSupport DNA:
- Significantly saves school money“Enables the school to review current hardware easily and make judgements for budgets. Also saves us money driving to sites as we can control remotely and saves us money on energy as computers can be shut down at a specific time”
- Significantly provides school data“Provides all safeguarding and website data. Provides hardware and software data”
- Significantly improves school processes“Helps us with safeguarding processes for when there is an incident.”